Refund policy
At CozyHarbor, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer free returns and refunds within 30 days, subject to the terms outlined below.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received, together with any included accessories, components, instructions, and packaging where reasonably possible.
Please do not send a product back before contacting our customer support team and receiving return instructions.
How to Request a Return
To begin a return, contact us at support@CozyHarbor.space and provide:
- Your order number
- The name of the product you wish to return
- The reason for your return
- Photos of the product if it arrived damaged, defective, or incorrect
Our support team will review your request and provide the appropriate return instructions.
Free Returns
Eligible returns requested within the 30-day return period are provided free of charge. Return instructions and, where applicable, the necessary return shipping information will be provided by our customer support team.
Products returned without following the provided return instructions may experience processing delays.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@CozyHarbor.space.
Please include photographs showing the issue so our team can evaluate the situation and provide an appropriate resolution.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Exchanges
If you wish to replace an item with another product or variant, please contact our customer support team. Depending on product availability and the circumstances of your order, we will provide the appropriate options.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible. We will attempt to accommodate your request; however, we cannot guarantee cancellation or modification once an order has entered processing or has been shipped.
Contact Us About a Return
For return or refund assistance:
Email: support@CozyHarbor.space
Phone: (800) 233-8557
Address: 20 Hargrave Ln, Toronto, ON M4N 0A4, Canada